Extreme Casino Privacy Policy
This Privacy Policy explains how Extreme Casino collects, uses, stores, and shares information when you access our website and related services from Australia. It is designed to help you understand what data we handle, why we handle it, and the choices available to you.
By using Extreme Casino, you acknowledge that we may process information about you as described below. If you do not agree with this Privacy Policy, you should stop using the website and avoid providing personal information through our services.
Information We Collect
We collect information to operate the website, provide casino services, maintain account security, and meet our internal risk and compliance requirements. The categories of information we may collect include the following.
- Account details such as username, password, date of birth, and contact information you provide when registering.
- Identity and verification information such as documents and details needed to confirm your identity and eligibility, where requested.
- Payment and transaction information such as deposit and withdrawal history, payment method details (often in tokenised form), and account funding records.
- Gameplay and activity information such as game sessions, wagers, wins and losses, bonus participation, and responsible gaming settings you enable.
- Device and technical information such as IP address, device identifiers, browser type, operating system, referring pages, and log files.
- Communications such as messages you send to support, reports you submit, and records of conversations for quality and security purposes.
- Preference information such as marketing preferences, language choices, and notification settings.
Where possible, Extreme Casino aims to collect information directly from you. We may also receive limited information from third parties involved in payments, fraud prevention, or identity checks, depending on your usage and the tools available to us.
How We Use Information
Extreme Casino uses information in a way that is proportionate to operating an online casino and protecting players. Typical purposes include:
- Creating and administering your account, including authentication and account recovery.
- Processing deposits and withdrawals, completing transactions, and handling chargebacks or payment disputes.
- Providing access to games, bonuses, loyalty features, and other website functionality.
- Ensuring safety and integrity by monitoring suspicious behaviour, preventing fraud, and securing accounts.
- Supporting responsible gaming measures and enabling you to apply limits or restrictions where offered.
- Improving performance, diagnosing technical issues, and optimising how the website functions across devices.
- Communicating with you about service messages, policy changes, and account-related notices.
- Sending marketing communications where permitted by your settings and applicable rules, and allowing you to opt out.
We may also use aggregated or de-identified information to understand platform usage trends, measure product performance, and improve the overall experience at Extreme Casino without directly identifying individual players.
Cookies and Similar Technologies
Cookies are small text files stored on your device to help websites function and remember information. Extreme Casino uses cookies and similar technologies (such as local storage and pixels) for essential operations, analytics, and personalisation.
These technologies may allow us to recognise you when you return, keep you signed in, remember preferences, and measure how the website is used. Some cookies are set by us, and some may be set by third parties that provide services used on the website.
Data Sharing
Extreme Casino does not sell your personal information as a standalone product. We share information only when it is reasonably necessary to run the service, protect users, or support business operations. Depending on your interactions with the website, information may be shared with:
- Payment processors and financial service providers to facilitate deposits, withdrawals, and transaction checks.
- Identity verification and fraud prevention providers to confirm details and help reduce unauthorised use or financial crime risk.
- Game providers and platform vendors to deliver game content, troubleshoot issues, and ensure correct game operation.
- Analytics and technology providers that help us understand website performance and user journeys.
- Professional advisers (for example legal, audit, or risk advisers) where necessary for legitimate business purposes.
- Potential buyers or corporate partners if Extreme Casino undergoes a business restructuring, merger, or asset transfer, subject to appropriate safeguards.
We may also disclose information if required or reasonably necessary to respond to lawful requests, enforce our terms, protect rights and safety, or investigate misuse of the platform.
Data Security
Extreme Casino uses administrative, technical, and organisational measures intended to protect information from unauthorised access, alteration, disclosure, or destruction. Security controls may include access restrictions, encryption in transit where appropriate, monitoring for suspicious activity, and staff training aligned to operational needs.
No system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and for using secure devices and networks when accessing your account.
Data Retention
Extreme Casino retains information for as long as necessary to provide services, maintain accurate records, resolve disputes, enforce agreements, and meet operational, risk, and compliance needs. Retention periods can vary based on the type of data and the purpose for which it was collected.
When information is no longer needed, we take steps to delete, anonymise, or securely archive it in accordance with our internal retention practices and applicable requirements.
Your Rights
You may have rights and choices regarding your personal information, depending on your circumstances and applicable rules. Extreme Casino supports reasonable requests and may need to verify your identity before acting on them.
- Access: request a copy of certain personal information we hold about you.
- Correction: request correction of inaccurate or incomplete personal information.
- Deletion: request deletion of certain information, where we are not required to keep it for legitimate purposes.
- Objection or restriction: ask us to limit specific processing in appropriate circumstances.
- Marketing preferences: opt out of marketing messages, noting that service and account messages may still be sent.
- Cookie controls: manage certain cookies via browser settings and, where available, on-site consent tools.
Some requests may be limited if fulfilling them would compromise security, affect other users, or conflict with obligations to maintain records, prevent fraud, or enforce platform rules.
Third-Party Services
Extreme Casino may integrate services provided by third parties, such as payment gateways, game content suppliers, analytics tools, verification services, and customer support technologies. These third parties may process information on our behalf or, in some cases, as independent controllers under their own policies.
When you interact with external services through the website, their privacy practices may apply. We recommend reviewing relevant third-party privacy notices for details on how they handle information, including their retention periods and user rights processes.
Our website may contain links to external websites. Extreme Casino is not responsible for the privacy practices or content of those third-party sites.
International Transfers
Extreme Casino may store or process information in countries outside Australia, for example where our technology providers, servers, or support functions are located. When information is transferred internationally, we take steps designed to ensure it is handled in a way that is consistent with this Privacy Policy and appropriate safeguards.
International transfers may involve different privacy standards than those in your location. We limit access to personal information to what is needed for the relevant business function and apply security measures intended to protect data during processing.
Policy Updates
Extreme Casino may update this Privacy Policy to reflect changes in our services, technologies, risk practices, or operational requirements. When we make changes, we will post the updated version on the website and update the effective date displayed with the policy where applicable.
Continued use of the website after an update takes effect means you accept the revised Privacy Policy. If you do not agree with an updated policy, you should stop using the services and close your account where appropriate.
Contact Information
For privacy-related questions, requests, or concerns about how Extreme Casino handles personal information, please contact our support team at [email protected].
Last updated: